Billing Providers encountering situations which delay the ability to submit claims on a
timely basis may enter an Extraordinary Circumstance (EC) in the EI-Hub's Billing Module. The EC represents the reason that claims could not be submitted within the Bureau’s timely filing guidelines. ECs are entered once for the entire date range the billing provider was affected and must be entered before submitted any claims for the affected time period. For more information, including a job aid on how to enter ECs, follow the link above.
Medicaid revised its denial reason for files processed and paid in November and replaced denial code CO200 with CO31. Providers will begin seeing CO31 denials in their Workable Claims queue within the Billing module. No action is required from providers at this time. To support this change, PCG is implementing a system update that will automatically move CO31-denied claims to Escrow, using the same methodology previously applied to CO200 denials. Follow the link for more information.
Claims that are sent to Medicaid must have an OPRA (Ordering/Prescribing/Referring/Attending) enrolled referring provider. Medicaid will deny claims billed with a referring who is not OPRA enrolled (including Speech Language Pathologists). It is the responsibility of the agency to confirm the credentials and proper Medicaid enrollment for all referring providers utilized on claims prior to billing.
New resources are now available in the Learning Management System, covering service authorizations and claiming for transportation and respite services. This article includes direct links to these resources—follow the link for more information.
An In The Loop article titled “Entering Commercial Insurance
in the EI-Hub” released on 03/20/2025 provides guidance on entering commercial insurance. The article notes that commercial insurance companies often have multiple billing addresses for claims. However, with Covered Lives legislation, only the insurance company's name is required in the EI-Hub. Follow the link for more information.